Application Managed Services
We Run Your Core Systems.
You Accelerate Innovation.
Application Support That Evolves with Your Business
According to Gartner, 70% of IT budgets are spent on operations rather than innovation.
At Kagool, we help you change that. Our enterprise-grade Application Managed Services (AMS) for SAP, Microsoft 365, and Azure ensure your critical systems are supported, continuously optimised, secured, and modernised.
With cloud-first operations, real-time visibility, and outcome-driven service delivery, Kagool AMS frees your internal teams to focus on growth, transformation, and innovation, not just maintenance.
Modern Application Managed Services Built for Cloud-First Enterprises
In a hybrid, cloud-first world, traditional application support models no longer meet the demands of modern business. Today's enterprises need Application Managed Services (AMS) that go beyond ticket resolution — services that actively reduce complexity, lower operational costs, enhance system performance, and unlock innovation at scale.
Kagool's AMS is purpose-built for this new reality. We bring together deep expertise in SAP and Microsoft platforms with agile delivery, intelligent automation, and proactive governance. The result is a smarter, more resilient operations layer that enables your business to move faster, operate leaner, and stay ahead — not just online, but truly optimised.
What We Manage – Our Application-Managed Services
Kagool's Application Managed Services (AMS) support the full enterprise application ecosystem — from SAP and Microsoft platforms to analytics, DevOps, and security operations. We don't just maintain systems; we continuously improve them to ensure availability, resilience, and innovation readiness.
SAP Application Managed Services
We provide end-to-end support across SAP ECC and S/4HANA, including technical administration (BASIS), release and change management, enhancement delivery, SAP BTP integration, and upgrade planning. Whether on-premise, in the cloud, or moving to RISE with SAP, we manage your entire SAP application stack — delivering uptime, performance, and long-term stability.
"Since partnering with Kagool, we've reduced SAP-related outages by 62% and automated 30% of our incident resolution — all within six months."
— Head of IT, UK Manufacturing Client
Azure & Microsoft 365 Application Managed Services
We manage hybrid Azure environments and Microsoft 365 tools like Teams, SharePoint, and Exchange. Our AMS ensures your collaboration and productivity platforms stay available, secure, and cost-efficient — with identity, licensing, and compliance built in.
"By automating key workflows and tuning configurations, Kagool helped reduce our Microsoft 365 admin workload by nearly 35%."
— IT Operations Lead, Global Retail Brand
Analytics, DevOps & Security
Kagool AMS extends into the data and delivery layer, supporting platforms such as Power BI, Azure Synapse, and SAP Analytics Cloud. We manage DevOps pipelines, CI/CD releases, and access controls — while embedding security and real-time monitoring to reduce risk and improve performance.
"We've seen a 40% increase in reporting speed and virtually eliminated dashboard downtime after implementing Kagool's AMS monitoring and self-healing scripts."
— Data Platform Manager, Energy Sector Client
Our impact
95%
of incidents resolved within SLA-backed timeframes across all AMS clients
20%
of SAP and Microsoft AMS delivery across industries, including manufacturing, retail, utilities, and public sector
4.9/5
average customer satisfaction across live AMS engagements
100%
certified delivery by SAP and Azure experts — no compromise on capability
8 continents
supported via a global AMS framework, with nearshore flexibility and UK-led governance
70%
reduction in incident volumes typically achieved within the first year of AMS onboarding with Kagool
A Unified AMS Platform — Powered by MetCloud
To provide secure, high-performance AMS for SAP environments — including RISE with SAP — Kagool partners with MetCloud to deliver compliant private cloud infrastructure, cybersecurity and platform resilience.
This partnership enables a complete service model across SAP and non-SAP workloads. From AMS and BASIS support to managed hosting and cloud governance, Kagool and MetCloud offer one unified solution designed for enterprises that require visibility, flexibility and control across applications and infrastructure.
With deep integration between service layers and enhanced data protection built in, clients gain a stronger foundation for SAP transformation and modernisation.
Why Choose Kagool?
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Ready to Experience AMS with Real Impact?
We don't just manage applications — we modernise them.
Let's show you how our delivery model powers long-term business outcomes.
Page contacts
Pankaj Mistry
Infrastructure Practice Lead